Trenholm State Community College

Student Complaint Process

Alabama’s TWO-YEAR INSTITUTIONS of Higher Education
Student Complaint Process

In 2015, the Alabama Legislature vested oversight of the state’s public two-year institutions of
higher education (known as the Alabama Community College System (ACCS)) with the Alabama Community
College System Board of Trustees.   The Alabama Legislature further directed the Board of Trustees
to delegate to the System’s Chancellor the authority to act and make decisions concerning the
management and operation of the community and technical colleges.   The Chancellor is assisted in
these duties by the staff of the System Office, formerly known as the Alabama Department of
Postsecondary Education. Consumer and student complaints that are not resolved at the institutional
level are thus arbitrated at the state level by the ACCS System Office.

The ACCS is committed to respecting and supporting the work of its member institutions and to
providing a quality educational experience for all students. The objective of the student complaint
process is to ensure that the concerns and complaints of students are addressed fairly and are
resolved promptly. The Alabama Community College System requires each institution to establish its
own procedures to address student grievances and complaints. A student must exhaust his/her rights
under the institution’s official complaint/grievance policy before advancing any complaint to the
System Office of Alabama Community College System. Students may file consumer/student complaints
with the Alabama Community College System by following these procedures:

a)  If, after exhausting all available institutional processes, a student’s complaint remains
unresolved, the student may appeal to the Alabama Community College System using the System’s
official  Student Complaint Form, which is contained in this document and also available online at
the ACCS website (www.accs.cc).    Students may submit completed complaint forms by printing the
form, signing it, and then either (1) scanning it and e- mailing it to complaints@accs.edu or (2)
mailing it to: 

Alabama Community College System

Attention: Division of Academic and Student Affairs
P.O. Box 302130
Montgomery, AL 36130-2130


b)  The Division of Academic and Student Affairs will investigate the complaint within 30 days of
receipt.

c)  The institution which is the subject of complaint has 30 days to provide a written response to
questions and/or concerns raised during the investigation.  Such response may or may not contain a
resolution.

d)  The Division of Academic and Student Affairs will adjudicate the matter and write a report or
letter to the institution and student detailing corrective action, if any is necessary, or stating
that the school has no violation of policies.

e)  If corrective action is needed the institution will have 30 days to comply or develop a plan to
comply with the corrective action.

f)   The System Office will monitor the institution’s compliance to ensure the completion of
any required corrective action.

g)  The form below may be completed online and printed to be mailed.

Interactive Student Complaint Form