Eight-week workforce training program equips adult learners with in-demand skills and connects employers with prepared talent

MONTGOMERY, Ala. — After spending five years out of the workforce, Angela Williams knew she was ready for a new beginning. With a strong background in customer service, she understood that returning to work would require renewed confidence, updated skills, and a clear path forward. 

That path began when Williams discovered Trenholm State Community College’s Customer Service Professional Program while searching the College’s website for classes. What started as a search for opportunity became a turning point in her journey toward personal and professional renewal. 

Designed as an eight-week workforce development initiative, Trenholm State’s Customer Service Professional Program equips participants with essential customer service competencies, including effective communication, problem-solving, sales techniques and cultural competence. The program is designed to prepare learners for immediate employment opportunities while helping employers meet the growing demand for skilled, service-oriented professionals. 

“When adult learners come to us, they are often seeking more than training. They are seeking confidence, opportunity, and a pathway to a better future,” said Gindi Prutzman, Dean of Workforce and Economic Initiatives at Trenholm State. “Angela’s story is a powerful example of what can happen when determination meets the right support system. Our Customer Service Professional Program is designed to equip students with the practical, in-demand skills employers need while also helping them rediscover their strengths and potential.” 

For Williams, one of the most valuable aspects of the program was its emphasis on communication. She said the training helped her better understand how to listen attentively and respond in ways that make others feel heard, respected and supported. Those skills now shape the way she serves others in her role at Guardian Credit Union. 

Today, Williams applies the lessons she gained through the program every day, using communication, active listening, compassion and encouragement to support members with professionalism and empathy. She also credits the program with changing her perspective on difficult customer interactions, helping her respond with greater patience and understanding. 

One of the most challenging components of the program was participating in mock interviews. Having never interviewed before, Williams was pushed outside of her comfort zone. Rather than retreat, she embraced the challenge and gained confidence through the experience. 

Guardian Credit Union leaders say the program’s greatest strength is how effectively it prepares participants for employment. 

“It connected us with Angela, a reliable, hardworking high performer who has become a valuable member of our team,” said Toriva Brown, Service Center Manager at Guardian Credit Union. “We hope to welcome more employees like her as our partnership continues.” 

Steve Warren, Director of Service and Lending Centers at Guardian Credit Union, said the partnership has consistently produced strong candidates. “We are always excited to connect with well-trained, motivated candidates for opportunities within Guardian Credit Union’s Service Center,” Warren said. “The last two team members we hired came through Trenholm’s training program, and they have proven to be outstanding additions to our organization. We greatly value our partnership with Trenholm and look forward to continuing this relationship for many years to come.” 

Ali Morgan-Pieper, Talent Acquisition Specialist at Guardian Credit Union, said the program benefits both employers and job seekers by strengthening the local workforce. “It allows us to connect with talented individuals while supporting workforce development in our community,” Morgan-Pieper said. “By creating opportunities and strengthening our talent pipeline, we are investing in both Guardian’s future and the success of the communities we serve.” 

Heather LeJeune, Service Center Manager at Guardian Credit Union, said the program helps bridge the gap between training and employment. “Participants are able to take what they’ve learned and immediately apply it in a professional environment, while employers like Guardian have the opportunity to bring in individuals who are prepared and eager to grow,” LeJeune said. 

For those considering the program, Williams offers simple but powerful advice: “Do it scared and do not give up on yourself. Put God first and just do it.” 

Trenholm State leaders say stories like Williams’ demonstrate the broader value of workforce education in helping individuals gain employment and helping employers build stronger talent pipelines. Current industry partners include Alabama Power Company, Guardian Credit Union, ASK Telemarketing and Baptist Health Care. 

“Workforce education is most impactful when it connects individual potential with meaningful career opportunities and the needs of our business community. Angela’s journey reflects how access to relevant training and strong employer partnerships can help individuals rebuild confidence, develop valuable skills, and take the next step toward a brighter future,” said Dr. Kemba Chambers, President of Trenholm State Community College.