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Student Complaints and Grievances

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Department Information

Location:

Trenholm Campus: 
1225 Air Base Blvd
Montgomery, Alabama 36108

Patterson Site:
3920 Troy Highway
Montgomery, Alabama 36116

Contact:
Phone: 1-866-753-4544

Student Complaints and Grievances

A student complaint refers to a specific event, activity or occurrence within the scope of the authority of the College administration or faculty about which an individual has a specific concern. Students may refer to the College Catalog and Student Handbook for additional information on how to file an informal or formal complaint and a grievance and students may refer to the Student Complaint and Grievance Policy Manual for specific directions on how to file a complaint or grievance.      

Academic dispute complaints must follow the academic policies of the college found in the College Catalog and Student Handbook.

Students with complaints related to a disability are encouraged to report incidents in writing as soon as possible of the occurrence of the event prompting the complaint. Complaints related to a disability should be reported to Regina Jones, ADA Coordinator located in the Student Success Center, Building F, Trenholm Campus. Students may contact Mrs. Jones at 334-420-4418 or email rjones@trenholmstate.edu you can find additional information by visiting the Students with Disabilities page.

Title IX (Sexual Harassment Complaint)

Any student who has a complaint against a student or a member of the College faculty, staff, or administration concerning sexual harassment (Title IX of the Educational Amendments of 1972, as amended) or has knowledge of any conduct constituting sexual harassment in an educational program or activity of the College or which occurred on property owned by the College or controlled by the College should report the complaint to the campus Title IX Coordinator. Please visit the Title IX page for more information. Any individual may report a sexual harassment incident to the Title IX Coordinator in person, by email, by telephone, or in writing.

General Grievance Procedures

A student who submits a written complaint to the appropriate college official and who is not informed of a satisfactory resolution or Plan of Resolution of the complaint within ten (10) business days of the complaint then has the right to file a grievance with the Dean of Student Affairs within fifteen (15) business days.

The written grievance statement will include at least the following information:

  • Date the original complaint was reported,
  • Name of person to whom the original complaint was reported,
  • Facts of the complaint, and
  • Action taken, if any, by the receiving official to resolve the complaint.

The grievance statement may also contain other information relevant to the grievance that the Grievant wants considered by the Dean of Student Affairs.

Students may submit completed complaint forms by printing the form, signing it, and then either (1) scanning it and e- mailing it to complaints@accs.edu or (2) mailing it to:

Alabama Community College System
Attention: Division of Academic and Student Affairs
P.O. Box 302130
Montgomery, AL 36130-2130