Customer Service/Call Center Training
About The Course
Trenholm State’s Customer Service/Call Center Training program prepares students for careers in today’s customer-focused workplace. This eight-week program develops essential skills in customer communication, problem-solving, conflict resolution, and active listening while also providing career-readiness and job-placement support.
Skill Participants Will Learn
Upon completion, the students will be able to:
- Effective customer communication
- Active listening
- Problem-solving
- Conflict resolution
- Customer service techniques
- Workplace and career-readiness skills
Potential Career Opportunities
The program prepares students for employment opportunities such as:
- Customer Service Representative
- Call Center Representative
- Technical Support Specialist
- Customer Support Specialist
- Client Services Representative
Scholarships or Student Support
Scholarships may be available. Additional support includes:
- Stipends and incentives for students who successfully complete the program
- Transportation assistance
- Childcare assistance
- Résumé-writing assistance
- Interview preparation
- Job-placement services
Contact
ahurst@trenholmstate.edu
Program Overview
Customer Service/Call Center Training
- Program Contact
- 334.420.4400
- workforce@trenholmstate.edu
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Program Length:
8 weeks
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Location
Patterson Site: 3920 Troy Highway, Montgomery, Alabama 36116
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Day & Times
Tuesdays and Thursdays, 6:00 pm – 8:30 pm
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Delivery Format
In-person instruction -
Tuition
$999 but scholarships may be available